Introduction and Commitment to Privacy

ElegantCruise Yacht Rental LLC (“the Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of our clients, website visitors, and all individuals who interact with our business. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR) to the extent it applies, and all relevant United Arab Emirates data protection legislation.

By accessing our website, making a booking, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services and website.

Information We Collect

We collect various types of information to provide and improve our services, process bookings, and enhance your experience with Elegant Yacht Rental. The information we collect falls into the following categories:

*Personal Identification Information*: When you make a booking, contact us, or create an account, we collect personal information that can identify you directly or in combination with other information. This includes your full name, date of birth, nationality, passport or visa information (for certain charters), government identification numbers, residential address, email address, telephone number (mobile and/or landline), and emergency contact details.

*Booking and Service Information*: We collect information related to your bookings and the services you request, including vessel preferences, charter dates and times, number of guests, special requests, dietary requirements, accessibility needs, event details for special occasions, and payment information including credit card numbers, debit card numbers, bank account details, and billing addresses.

*Technical and Usage Information*: When you visit our website, we automatically collect certain technical information about your device and usage patterns, including your IP address, browser type and version, operating system, referring website addresses, pages viewed, time spent on pages, and date and time of visits. We use cookies and similar tracking technologies to collect this information, and you can manage your cookie preferences through your browser settings.

*Communications and Feedback*: We collect information from your communications with us including emails, telephone calls, WhatsApp messages, social media interactions, and any feedback or reviews you provide about our services.

How We Use Your Information

The personal information we collect is used for the following purposes:

*Service Provision and Booking Management*: Your personal and booking information is used to process your reservations, communicate booking confirmations and updates, provide the services you request (including yacht charters, catering, entertainment, and other add-on services), customize your experience based on preferences you have expressed, and process payments and maintain financial records.

*Customer Service and Support*: We use your information to respond to your inquiries, provide customer support, address complaints or concerns, and generally manage our relationship with you.

*Marketing and Promotional Communications*: With your consent, we use your contact information to send you marketing materials about our services, special offers, promotions, and events that may interest you. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, replying “STOP” to WhatsApp messages, or contacting us directly to request removal from marketing lists.

*Service Improvement and Analytics*: Technical and usage information helps us analyze trends, administer our website, track user movements, and gather demographic information for aggregate use. This analysis helps us improve our website, services, and overall customer experience.

*Legal Compliance and Security*: We use information as necessary to comply with legal obligations, enforce our terms and conditions, respond to legal requests and court orders, protect our rights, property, and safety as well as that of our clients and the public, and prevent fraud and other prohibited activities.

Legal Basis for Processing (GDPR)

For clients and visitors from the European Economic Area (EEA) or where GDPR applies, we process personal data under the following legal bases:

*Contract Performance*: Processing is necessary for the performance of the contract we have with you (the yacht charter agreement) and to take steps at your request prior to entering into such a contract.

*Legal Obligation*: Processing is necessary for compliance with legal obligations to which we are subject (such as maritime regulations, tax laws, and financial reporting requirements).

*Legitimate Interests*: Processing is necessary for our legitimate interests in operating and improving our business, provided these interests are not overridden by your rights and interests.

*Consent*: Where processing is based on consent (such as for marketing communications), we will clearly request and obtain your consent before processing for that purpose.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with the following categories of recipients:

*Service Providers and Partners*: We work with trusted third-party service providers who assist us in operating our business, processing payments, providing catering services, arranging entertainment, conducting photography and videography, maintaining our website and IT systems, and delivering marketing communications. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

*Vessel Operators and Crew*: For charter bookings, necessary booking and guest information is shared with Captains and crew members to ensure safe and proper service delivery.

*Legal and Regulatory Authorities*: We may disclose information when required by law, court order, or regulatory request, or when we believe disclosure is necessary to protect our rights, investigate potential violations of our terms, or protect the safety of our guests, the public, or our business.

*Business Transfers*: In the event of a merger, acquisition, sale of business assets, or bankruptcy, customer information may be transferred as a business asset. We will notify affected users before their information becomes subject to a different privacy policy.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive payment information, secure socket layer (SSL) technology for website transactions, restricted access to personal information among our employees and service providers, regular security assessments and updates, secure storage of physical records, and ongoing training for staff handling personal data.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security measures.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies by type of information:

Booking and transaction records are retained for a minimum of 7 years to comply with financial and tax record-keeping requirements. Customer account information is retained for the duration of the customer relationship plus 3 years. Marketing consent records are retained as long as consent remains valid and active. Technical usage data is typically retained for 12 to 24 months in anonymized form for analytics purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

*Right to Access*: You have the right to request a copy of the personal information we hold about you, along with details of how we use and share that information.

*Right to Rectification*: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

*Right to Erasure*: You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw consent and there is no other legal basis for processing.

*Right to Restriction*: You have the right to request that we restrict the processing of your personal information in certain circumstances.

*Right to Data Portability*: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request transmission of that information to another controller.

*Right to Object*: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.

*Right to Withdraw Consent*: Where processing is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@elegantyachtrental.com with your request and sufficient information to verify your identity. We will respond to your request within 30 days.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately, and we will promptly delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Arab Emirates, including countries that may not provide the same level of data protection as your home country. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information remains protected, including standard contractual clauses, adequacy decisions where applicable, and verification that recipients have adequate data protection measures in place.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device. You can control cookies through your browser settings, and you may choose to block all cookies, but this may affect your ability to use certain website features.

We use the following types of cookies: essential cookies required for website functionality, performance cookies to analyze website usage, and functional cookies to remember your preferences. Third-party analytics services (such as Google Analytics) may also use cookies to collect information about website usage.

Third-Party Links

Our website may contain links to third-party websites, applications, or services not operated by us. If you click on a third-party link, you will be directed to that party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

*ElegantCruise Yacht Rental LLC*
Address: 611, Office Court Building, Oud Metha, Dubai 118310, United Arab Emirates
Phone: +971 58 591 9031
Email: info@elegantyachtrental.com

We are committed to addressing your concerns promptly and transparently.